Refund policy

1. General Return Eligibility & Return Time Window

1. All items remain unworn, unwashed, undamaged, free of stains, odors, scratches or deformation;
2. Original brand tags, hangtags, hygiene seals (especially for swimwear and sleepwear) are fully intact and unremoved;
3. Products are sent back with original packaging, dust bags and accessory parts included at the time of delivery;
4. Customers must provide valid order confirmation information (order number, purchase email) for verification;
5. No obvious signs of long-term wear, makeup stains, sunscreen marks or water soaking on swimwear, dresses, tops, bottoms, pajamas and shoes.

2. Non-Returnable & Non-Refundable Product Exceptions

1. Swimwear: For hygiene protection, swimwear without confirmed manufacturing defects is non-refundable and non-exchangeable once the hygiene seal is torn off;
2. All items clearly marked “Final Sale”, “Clearance”, “Flash Discount” on product listing pages during checkout;
3. Heavily discounted bundled sets, limited-edition collaborative styles;
4. Footwear with obvious creases, sole abrasion or dirt after trial wear without factory defects;
5. Products damaged by improper customer storage, washing, ironing or self-modification;
6. Gift cards, digital discount codes and virtual promotional vouchers sold on our store.

3. How to Initiate a Return or Exchange Request

1. Full order number from your Shopify order confirmation;
2. List of item names, quantities and SKUs you wish to return or exchange;
3. Clear reason for return/exchange (sizing issue, style mismatch, color difference, defective product, etc.);
4. Attached photos showing full product condition, intact tags, packaging or defect evidence (for damaged goods).
   
   
   Our customer service team will review your application and reply with official return authorization and detailed shipping instructions within 24 working hours (Monday to Friday). Return requests sent on weekends or public holidays will be processed on the next business day.

4. Shipping Cost Responsibility for Returns & Exchanges

1. Returns for personal reasons (unsuitable size, dislike style, mismatched color, accidental over-order): All outbound and return shipping fees shall be fully borne by the customer. We will not provide prepaid shipping labels or cover any delivery charges for voluntary returns;
2. Exchange requests for different sizes/colors of eligible items: Customers cover return shipping to our warehouse, we bear the shipping cost for resending the replacement item to you;
3. Damaged, defective, wrong or missing items delivered by our store (factory flaws, shipping breakage, mismatched product, incomplete accessories): Contact us at info@neverfullydressed.shop within 7 calendar days after package delivery with clear defect photos. We will issue a free prepaid return label, and all related shipping expenses will be covered by neverfullydressed.shop. We reserve the right to choose full refund or free replacement based on customer preference and inventory availability.

5. Warehouse Inspection & Refund Processing Timeline

1. Qualified returned items passing inspection: We will trigger your refund to the original payment account used at checkout. Refunds normally take 5–10 working days to reflect in your bank, credit card, PayPal or other payment platform accounts, subject to the processing speed of third-party payment providers. We are not responsible for delays caused by financial institutions;
2. Disqualified returned items (damaged, missing tags, hygiene seal broken, outside return window): We will send a rejection notice to your registered email, and the package will be held for 14 calendar days. If you fail to arrange reshipment back to yourself within the holding period, we have the right to dispose of the goods without further notification and no refund will be issued.

6. Refund Method Rules

1. Full monetary refund: Funds will only be returned to the original payment channel you used to place the Shopify order; we do not support cash refunds or third-party transfer refunds;
2. Store credit alternative: If you prefer store credit instead of monetary refund after return inspection approval, we can issue a store credit coupon with the same value as your returned merchandise, which can be used for any future purchases of swimwear, dresses, tops, T-shirts, tanks, shirts, shorts, skirts, pants, sleepwear and shoes on https://neverfullydressed.shop, with unlimited validity period;
3. Partial refunds: If you only return part of the items from one order, we will only refund the corresponding amount of returned products, excluding initial order shipping fees paid at checkout. Original shipping charges are non-refundable for voluntary partial returns.

7. Order Cancellation Before Shipment

8. International Return Supplementary Terms

9. Defective Product Compensation Standard

1. Full refund of product payment with no deduction;
2. Free identical item replacement without extra product cost;
3. Partial discount store credit as compensation while you retain the defective item (negotiated via info@neverfullydressed.shop).
   
   
   We do not provide compensation for indirect losses including but not limited to matching accessories purchased separately, travel expenses or time costs related to the defective goods.

10. Policy Update & Contact Channel