Shipping policy

1. Free Shipping Offer (Core Benefit)

2. Order Processing Timeline

1. Orders submitted before daily warehouse cutoff time will be processed within 1–3 working days;
2. Orders placed after daily cutoff, on Saturdays, Sundays or official public holidays will enter processing queue on the next standard business day;
3. During major promotional events (flash sales, holiday shopping seasons), processing may extend to 3–5 working days due to high order volume;
4. We do not offer instant same-day dispatch guarantees for any orders.
   
   
   Once your package is labeled and handed over to courier partners, an automated shipping confirmation email with unique tracking number will be sent to your registered purchase email address immediately.

3. Standard Free Shipping Delivery Timeframes

1. Domestic Regions: Estimated 5–10 working days transit after order processing completion;
2. International Standard Zones (North America, Europe, Southeast Asia, Australia, New Zealand): Estimated 7–15 working days transit;
3. Remote International Territories, islands and countryside rural areas: Estimated 12–22 working days transit due to limited local courier distribution frequency.
   
   
   All delivery timelines are non-guaranteed estimates; delays caused by customs clearance, carrier operational backlogs, adverse weather or local postal service disruptions are outside our control.

4. Optional Expedited Paid Shipping Upgrade

1. Domestic expedited: 2–4 working days transit;
2. International expedited major markets: 3–7 working days transit.
   
   
   Expedited shipping fee is non-refundable after package dispatch, even if you later initiate a return for your swimwear, clothing or footwear items. Free shipping benefit does not cover expedited upgrade surcharges.

5. Supported Shipping Destinations & Delivery Restrictions

1. We cannot deliver to military PO boxes, freight forwarding warehouses, unregistered remote island addresses or parcel lockers unsupported by our contracted couriers;
2. All shipping addresses provided at checkout must contain complete recipient full name, valid contact phone number, detailed street address, postal code and country information; incomplete addresses will lead to delivery failure or return-to-sender;
3. Some countries enforce special import rules for swimwear, textile apparel and footwear; we are not liable for local shipping bans or confiscation of packages by regional customs authorities.

6. Tracking & Delivery Monitoring

1. Once the courier system marks your package status as “Delivered”, risk of loss, theft or damage transfers fully to you; we will not process replacement or refund requests for parcels confirmed delivered by carrier tracking records;
2. If tracking shows “Out for Delivery” but you do not receive your package within 48 hours, contact us via info@neverfullydressed.shop with your order number and tracking ID for courier investigation support;
3. Failed delivery attempts due to missed recipient signature, wrong address or unreachable contact number will result in the parcel being held at local courier station for a limited storage period. If you fail to arrange redelivery or self-pickup within the holding window, the package will be returned to our warehouse at your own cost.

7. International Customs, Duties & Import Tax Liability

1. We ship all international parcels under DAP (Delivered At Place) terms. Any import duties, VAT, customs brokerage fees, border inspection charges or local sales taxes imposed by your destination country’s customs authority are the sole financial responsibility of the customer, payable upon package receipt;
2. We do not prepay, cover or reimburse any cross-border customs-related costs incurred for customer-initiated voluntary orders;
3. Customs authorities may open, inspect or hold packages containing swimwear, apparel and footwear for compliance verification, which may extend overall delivery time by 3–10 working days; we cannot expedite customs clearance procedures on your behalf;
4. If you refuse to pay applicable customs fees and the parcel is returned to our warehouse, all return shipping expenses will be deducted from your subsequent refund amount per our Return & Refund Policy.

8. Lost, Stolen or Damaged Shipments

1. Lost in transit: We will coordinate a full investigation with our courier partner, which typically takes 7–14 working days. Once the carrier confirms permanent package loss, you may choose either a full monetary refund or free re-delivery of identical merchandise via our complimentary shipping service;
2. Damaged upon arrival: Capture clear photos of damaged outer packaging and defective swimwear, clothing or footwear immediately after unboxing and send to our support email within 7 days of delivery confirmation. After verification, we offer free replacement shipment or full product refund;
3. Stolen after marked delivery: No compensation, re-shipment or refund will be provided for parcels successfully delivered to your submitted address, as porch theft and third-party misplacement risks fall under customer liability.

9. Order Modification After Checkout

1. Address correction requests: If your order remains unfulfilled and untracked, send address update details to info@neverfullydressed.shop within 12 hours of checkout for free revision. Once the package is printed with shipping labels, address changes are no longer permitted;
2. Shipping service upgrade requests (free standard to expedited): Only available before warehouse dispatch, subject to additional expedited fee payment at customer cost;
3. No modifications to product items, sizes, colors or quantity can be processed after order submission; you must cancel the pending order and re-purchase desired styles if stock remains available.

10. Return Shipping Separate Terms

11. Policy Adjustment & Notification

12. Shipping Support Contact Information