Terms of service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern all access, browsing, account registration, product purchases, returns, exchanges, customer support communications and all interactions with the Shopify-powered website https://neverfullydressed.shop, operated by Never Fully Dressed (referred to as “we”, “us”, “our”). All visitors, registered account holders, buyers and users are referred to as “you” or “customer”.

By visiting our website, creating a customer account, adding items to cart, completing checkout, submitting contact forms, emailing info@neverfullydressed.shop, or purchasing any apparel or footwear products including swimwear, dresses, loungewear and shoes, you confirm you have fully read, understood and unconditionally agree to every clause within these Terms, our Privacy Policy, Return & Refund Policy and Shipping Policy published on our site.

If you do not accept any provision of these Terms, you must immediately cease all use of https://neverfullydressed.shop and refrain from placing any orders with our store. These Terms apply to all orders placed, regardless of device, region or purchase channel on our Shopify store.

2. User Eligibility

To use our website and complete purchases of swimwear, clothing and footwear, you must satisfy all eligibility rules below:
  1. You are at least 18 years old, or have reached the legal age of majority in your resident jurisdiction;
  2. You possess full legal capacity to enter binding purchase contracts;
  3. You provide true, accurate, complete and up-to-date personal information (name, shipping address, billing details, email) during account creation and checkout;
  4. You will not use our store for fraudulent, illegal, infringing or unauthorized activities;
  5. You will not share your account login credentials with third parties or allow minors under the legal age of majority to place orders using your account.

    We reserve the absolute right to block website access, cancel unfulfilled orders and permanently terminate customer accounts if we confirm violations of eligibility rules.

3. Account Registration & User Responsibilities

When you create a registered customer account on https://neverfullydressed.shop:
  • You are solely responsible for maintaining the confidentiality of your account email and encrypted login password;
  • All orders, inquiries, return requests and actions submitted under your account are deemed authorized by you;
  • You must immediately notify our support team via info@neverfullydressed.shop if you detect unauthorized account login, credential leakage or suspicious order activity;
  • You may update saved shipping addresses, sizing preferences and contact details via your Shopify account dashboard at any time;
  • You may submit a formal account deletion request via info@neverfullydressed.shop, and we will erase your personal data following rules outlined in our Privacy Policy.

    We bear zero liability for loss, charges or disputes arising from unauthorized account access caused by your failure to secure login information.

4. Product Descriptions, Images, Sizing & Color Disclaimers

We make reasonable efforts to display accurate text descriptions, lifestyle photographs, size charts and material specifications for all merchandise including swimwear, dresses, tops, bottoms, sleepwear and shoes sold on our Shopify store. However, the following unavoidable variances are acknowledged and accepted by all customers upon purchase:
  1. Screen color difference: Displays, monitors and mobile devices have varying color calibration; minor shade differences between online product images and physical delivered apparel/footwear do not qualify as defective goods or grounds for mandatory free return or compensation;
  2. Slight manufacturing deviation: Fabric texture, print placement, minor stitching variations and tiny measurement tolerances within industry standard ranges are normal for mass-produced swimwear, clothing and footwear;
  3. Sizing guidance: All size charts are reference guides only; body shapes and fabric stretch affect fit, and sizing dissatisfaction for personal preference falls under voluntary return rules specified in our Return & Refund Policy;
  4. Inventory & style updates: We reserve the right to discontinue any apparel or footwear design, modify fabric composition, adjust cut silhouettes or remove product listings without prior advance notice to customers.

    All “Final Sale”, clearance and limited-edition product labels displayed on product pages supersede general return eligibility rules as stated in our Return & Refund Policy.

5. Pricing, Tax & Payment Terms

  1. All prices shown on https://neverfullydressed.shop are displayed in the currency selected on the store interface, exclusive of shipping fees, cross-border customs duties, import taxes and local sales tax unless explicitly marked inclusive;
  2. We reserve the right to adjust product prices, run promotional discounts, launch flash sales or remove discount offers at any time without pre-warning;
  3. In the event of obvious website pricing errors (extreme underpricing caused by system bugs, data entry mistakes), we hold full authority to cancel affected orders before or after checkout, issue full refunds to the original payment channel and notify customers via the registered email address;
  4. You authorize us to charge your selected payment method for the full order amount at checkout, including merchandise subtotal and applicable shipping costs;
  5. We utilize secure third-party PCI-DSS compliant payment gateways; we never store full credit card, debit card or digital wallet account numbers on our Shopify servers;
  6. You are fully responsible for all local sales tax, customs charges, import duties and brokerage fees generated during international delivery of swimwear, clothing and footwear shipments.

6. Order Placement, Acceptance & Cancellation Rules

Submitting an order checkout form on our website constitutes a purchase offer from you to Never Fully Dressed, and a binding sales contract is only formed once our system marks the order as “Fulfilled” or “Shipped”. We retain the right to reject or cancel any pending order at our sole discretion for reasons including but not limited to: inventory stockouts, confirmed fraudulent transaction activity, incorrect customer shipping addresses, suspected reseller bulk ordering violations, pricing system errors or compliance risks.
  • Unpaid pending orders will be automatically cancelled by our Shopify system after 48 hours with no further action required from our team;
  • Paid orders not yet shipped may be submitted for cancellation via email info@neverfullydressed.shop with your unique order number; full refunds will be processed within 2 working days if packaging has not commenced;
  • Once orders are dispatched to courier partners, cancellation requests are invalid, and customers must follow formal return procedures outlined in our Return & Refund Policy.

7. Shipping, Risk of Loss & Delivery Liability

All shipping rules, delivery timelines, carrier partners and territory coverage are fully defined in our independent Shipping Policy page hosted on https://neverfullydressed.shop. Key liability terms integrated into these Terms:
  1. Risk of loss, damage or theft of swimwear, clothing and footwear transfers to you immediately upon successful package handover to the designated shipping courier;
  2. We provide tracking numbers for all dispatched orders via customer registered email; customers bear responsibility to monitor delivery progress and provide accurate delivery contact information to avoid failed delivery, returned packages or lost parcels;
  3. For parcels marked “delivered” by courier tracking systems, we are not liable for missing items caused by porch theft, building reception misplacement or incorrect address input by the customer;
  4. If goods arrive damaged or defective during transit, you must submit clear photographic evidence to info@neverfullydressed.shop within 7 calendar days of delivery to qualify for replacement or refund support per our return policy.

8. Return, Exchange & Refund Integration

All return eligibility, submission steps, shipping cost allocation, inspection standards, refund processing timelines and non-refundable product categories (including hygiene-restricted swimwear) are fully governed by our standalone Return & Refund Policy published on https://neverfullydressed.shop, which is incorporated as a binding addendum to these Terms. Any return, exchange or refund request must be initiated exclusively via our official email info@neverfullydressed.shop; unsolicited returned parcels sent without prior authorized return approval will be refused receipt by our warehouse and shipped back to the customer at the customer’s full expense.

9. Intellectual Property Ownership

All content displayed on https://neverfullydressed.shop is exclusive intellectual property of Never Fully Dressed, including but not limited to brand name “Never Fully Dressed”, website layout, product photography, original print designs for swimwear and apparel, graphic logos, written product copy, sizing guides, marketing banners and all website code.
  • You may not copy, reproduce, distribute, edit, resell, scrape or commercially reuse any images, text or design assets from our website without written prior approval sent via info@neverfullydressed.shop;
  • You may not reverse engineer, extract product data, mass scrape inventory information or deploy automated bots to flood our store servers;
  • Customer product reviews, styling photos and feedback voluntarily submitted to our store grant us perpetual non-exclusive rights to display such content on our website and social media channels for promotional purposes.

    All trademarks, copyrights and design rights remain fully reserved by our brand. Unauthorized intellectual property infringement will result in immediate account suspension and legal claim pursuit.

10. Prohibited User Conduct

You agree to refrain from all below prohibited actions while accessing https://neverfullydressed.shop:
  1. Engage in credit card fraud, fake identity checkout, chargeback abuse or any transaction manipulation targeting our store;
  2. Deploy scrapers, bots, automated scripts or hacking tools to overload, disrupt or extract data from our Shopify website;
  3. Copy, counterfeit or reproduce our original swimwear, dress, loungewear and footwear designs for commercial resale;
  4. Post abusive, harassing, defamatory, racist, violent or infringing comments, reviews or messages through our contact form or support email;
  5. Resell bulk quantities of our store merchandise for competitive commercial profit without official wholesale partnership approval;
  6. Circumvent website security measures, payment systems or customer access restrictions;
  7. Violate local, national or international consumer, trade, copyright and data protection laws while using our store services.

    Upon detection of prohibited conduct, we reserve the right to block your IP address, terminate your customer account permanently, cancel all pending and future orders, withhold refunds and pursue legal compensation for business losses.

11. Website Availability & Third-Party Platform Disclaimer

Our online retail store operates on the Shopify e-commerce platform. We do not guarantee uninterrupted, error-free 100% website availability at all times. Temporary site downtime may occur due to Shopify server maintenance, platform updates, internet outages, payment gateway malfunctions or third-party technical failures.

Never Fully Dressed shall not be held liable for any lost orders, missed promotions or customer inconvenience caused by temporary website unavailability, third-party payment service faults or courier carrier operational delays. All third-party service providers including Shopify, payment processors and logistics couriers operate under their own independent terms of service, and we accept no responsibility for their separate policies or service failures.

12. Limitation of Liability

To the maximum extent permitted by applicable consumer protection and commercial law, Never Fully Dressed, its staff, warehouse partners and affiliated agents exclude all liability for indirect, consequential, incidental, special or punitive damages arising from your use of https://neverfullydressed.shop, including but not limited to lost profits, travel costs, time loss, alternative clothing purchase expenses or emotional distress related to order issues, sizing dissatisfaction, shipping delays or minor product variances.

Our total aggregate financial liability for any claim connected to a single customer order shall never exceed the full monetary amount originally paid by the customer for that order’s merchandise subtotal. Certain jurisdictions prohibit liability limitation clauses for consumer goods; in such regions, liability shall be restricted to the minimum legal limit allowed by local law.

13. Indemnification

You agree to fully indemnify, defend and hold harmless Never Fully Dressed, our staff, warehouse operators, Shopify service partners and representatives against all third-party claims, damages, losses, legal fees, penalties and settlement costs arising out of:
  1. Your breach of any clause within these Terms, our Privacy Policy or Return & Refund Policy;
  2. Your violation of local, national or international laws while purchasing or using our swimwear, apparel and footwear;
  3. Any intellectual property infringement committed by you through copying or distributing our brand assets and product designs;
  4. Fraudulent orders, false chargeback claims or misrepresentation of personal information submitted during checkout;
  5. Harm caused to third parties resulting from improper use of purchased clothing, swimwear or shoes.

14. Policy Modification & Update Right

Never Fully Dressed reserves the unilateral right to revise, amend, add or remove clauses within these Terms of Service at any time to align with updated Shopify platform rules, cross-border trade regulations, tax law changes or internal business adjustments. All updated Terms will be published permanently on the dedicated Terms of Service page at https://neverfullydressed.shop with a clear “Last Updated” date displayed at the top of the document. Your continued browsing, account login and order placement after the updated version is published constitutes full acceptance of all revised terms. We encourage customers to review this page regularly for policy adjustments.

15. Severability

If any single provision within these Terms of Service is ruled unlawful, void or unenforceable by a court of competent jurisdiction, the invalid clause shall be severed from the document, and all remaining terms shall remain in full legal force and binding effect for all transactions and user interactions with our store. Our failure to enforce any right or clause under these Terms shall not constitute a permanent waiver of that right for future disputes or violations.

16. Governing Law & Dispute Resolution

These Terms of Service are governed and interpreted in accordance with the commercial and consumer laws applicable to our brand’s business operation location. Any customer dispute, claim or conflict arising from orders placed on https://neverfullydressed.shop shall first undergo direct written mediation via our official support email info@neverfullydressed.shop. If mutual resolution cannot be reached through email correspondence, disputes will be submitted to formal arbitration in the jurisdiction matching our business registration location before pursuing civil court proceedings.

17. Contact Information for Terms Inquiries

For all questions, clarification, complaints or formal requests related to these Terms of Service, product sales, order disputes, intellectual property inquiries and wholesale cooperation for swimwear, dresses, tops, T-shirts, tanks, shirts, shorts, skirts, pants, sleepwear and footwear, our exclusive communication channel is:

Official Store Website: https://neverfullydressed.shop

Customer Service & Legal Inquiry Email: info@neverfullydressed.shop

Our support team reviews all incoming emails Monday to Friday during standard business hours and will deliver a formal written reply within 24 working hours. Messages received on weekends or official public holidays will receive a response on the next available business day.